The incident affecting the Supply Plus platform in Brazil, Chile, Mexico, and the United States has been fully resolved.
All services are operating normally, and platform performance has been restored.
We apologize for any inconvenience caused.
Posted Oct 10, 2026 - 08:43 GMT-03:00
Update
The issue has been resolved, and we continue to closely monitor the platform to ensure service stability.
Posted Oct 10, 2026 - 08:30 GMT-03:00
Monitoring
The issue has been resolved, and we are currently monitoring the platform to ensure service stability.
Posted Oct 10, 2026 - 08:18 GMT-03:00
Identified
Our team has identified an issue with a caching infrastructure issue and is actively working to restore normal service.
Posted Oct 10, 2026 - 08:14 GMT-03:00
Investigating
We are currently experiencing performance degradation affecting the Supply Plus platform in Brazil, Chile, Mexico, and the United States.
Posted Oct 10, 2026 - 08:10 GMT-03:00
This incident affected: Supply Plus - Brazil (PORTAL, API), Supply Plus - Chile (PORTAL, API), Supply Plus - Mexico (PORTAL, API), and Supply Plus - United States (PORTAL, API).