We are seeing significant recovery in latency and delays and continue to monitor the situation closely.
Posted Oct 20, 2025 - 16:17 GMT-03:00
Update
We are observing partial recovery in latency and delays. Our team continues to monitor the situation and take actions to minimize the remaining impact.
Posted Oct 20, 2025 - 15:37 GMT-03:00
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 12:56 GMT-03:00
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 12:52 GMT-03:00
Monitoring
We are aware of ongoing latency and delays affecting our platform, caused by scaling issues in the AWS us-east-1 region. The issue is on AWS’s side, and our team is actively monitoring their progress toward resolution.
Posted Oct 20, 2025 - 10:59 GMT-03:00
Identified
We have identified issue with elevated latencies and delays.
Posted Oct 20, 2025 - 09:13 GMT-03:00
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 09:02 GMT-03:00
Investigating
We are investigating elevated latencies and delays in multiple services. We will post updates as they are available.
Posted Oct 20, 2025 - 09:01 GMT-03:00
This incident affected: PORTAL, OPERATIONS, API, INTEGRATION, WEBHOOKS, NOTIFICATION, and REPORT.